Missing Purchase

Android:

If you need help with a purchase, please know that there may be a slight delay in crediting the items to your account.

However, if you have yet to receive it even after a few hours, please don't hesitate to contact our support team, and we can help.

Please send us a copy of the Google Wallet receipt or a screenshot of your Google Wallet Purchase History showing the order number and bundle details.

Additionally, if multiple orders were made that day, please send receipts for them so we can verify which were received and which were missing.

iOS:

If you need help with a purchase, please know that there may be a slight delay in crediting the items to your account.

However, if you have yet to receive it even after a few hours, don't hesitate to contact our support team, and we can assist.

 Please send us a copy of the iTunes receipt or a screenshot of your iTunes Purchase History showing the order number and bundle details.

Additionally, if multiple orders were made that day, please send receipts for them so we can verify which were received and which were missing.