Missing Purchase

Android:

If you're having issues with a purchase, please know there can be a slight delay for the items to get credited to your account.

However, If you have not received it yet, please get in touch with our support team (Menu - Profile - Settings - Help/Contact Us - Contact Support), and we will assist you further.

Please send us a copy of the Google Wallet receipt or a screenshot of your Google Wallet Purchase History showing the order number and bundle details.

Additionally, if multiple orders were made that day, please send receipts for them so we can verify which were received and which were missing.

iOS:

If you're having issues with a purchase, please know there can be a slight delay for the items to get credited to your account.

However, If you have not received it yet, please get in touch with our support team (Menu - Profile - Settings - Help/Contact Us - Contact Support), and we will assist you further.

 Please send us a copy of the iTunes receipt or a screenshot of your iTunes Purchase History showing the order number and bundle details.

Additionally, if multiple orders were made that day, please send receipts for them so we can verify which were received and which were missing.